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Terms and Conditions


Any return of products will be at the expense of the customer. Refunds will not be given due to a late delivery of an item.

If you need to cancel your order please contact us immediately using the details on our contact page. If the product has not yet been dispatched from our warehouse, we can provide a refund, exchange or store credit for another product. 

We do not accept refunds, returns or exchange for change of mind or incorrect choice if the product has already been dispatched from our warehouse.

We will provide a partial refund or store credit within 30 days of purchase date where individual products within filebands are:
• not in original condition 
• not the product as demonstrated on the website 
• damaged

If a partial refund is to be processed, the value of the individual item will be determined as the recommended retail price for the product. If your refund is approved, your refund will be processed using the credit card or original method of payment

Email Security Statement

The information contained in Civic’s electronic mail messages is privileged and confidential, and is intended only for use of the addressee. If you are not the intended recipient, you are hereby notified that any disclosure, reproduction, distribution or other use of Civic’s communications are strictly prohibited. Confidentiality and legal privilege attached to communications are not waived or lost by reason of mistaken delivery. If you receive any communication in error, please notify the sender by reply transmission and delete the message without copying or disclosing it.

Email Disclaimer

Any views expressed in Civic’s communications are those of the individual sender, except where the sender specifically states them to be the view of Civic Disability Services Limited. Except as required by law, Civic Disability Services Limited does not represent, warrant and/or guarantee that the integrity of any communications have been maintained nor that the communication is free of errors, virus, interception, inference or interference.


Ensuring that privacy and confidentiality are protected is central to Civic operations

The Australian Privacy Principles (APP) set minimum standards covering the legitimate use of personal information. Civic is bound by the APP which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them.

By using or accessing this website ( you signify your acceptance of our Privacy Policy Statement. To obtain a full copy of our Policy please contact Civic Head Office on (02) 9575 1900.

Personal information

Civic only collects personal information about our employees, service users and members (in accordance with Civic’s Constitution) which is necessary for the lawful provision of our services, or for purposes which are related to one of our functions or activities; which is given voluntarily; and which will be stored securely on Civic’s internal databases.

Civic will not disclose personal information to a third party without the individual’s consent; or unless that disclosure is required or authourised by or under law.

Under no circumstances will Civic sell or receive payment for licensing or disclosing personal information about employees, service users, customers or members.

Right of Access

All employees, service users and members of Civic have the right of access to all records containing personal information about them. Should you not wish to provide personal information to us, then you do not have to do so, however, it may affect your use of our website or any products and services offered.

Security of Personal Information

When in possession or control of a record containing personal information, Civic will ensure the record is protected against loss, unauthorised access and modification or disclosure, by such steps as it is reasonable in the circumstances to take. If it is necessary for a record to be given to a person in connection with the provision of a service to Civic, everything reasonable will be done to prevent unauthorised use or disclosure of that record.


In relation to electronic communications, no information transmitted over the internet can be guaranteed to be secure, however Civic does take measures to safeguard against unauthorised use or disclosures.

Civic’s website may from time to time contain links to other websites. We do not have any control over these websites. To verify how that website collects and uses information, the user should check that particular website’s policy.

General Disclaimer

Content provided on the Civic website is not intended as professional advice and should not be used as such.

Links and Use of website content

Users may only download material from this site for personal and non-commercial use and on the understanding that they do not modify the copy as it appears on this site. The images, audio, video and text remain the property of Civic.

Civic encourages links to its website content from other websites, provided that permission is obtained from Civic prior to use.


This statement is subject to change and amended versions will be posted here. Civic reserves the right to review, amend and/or update this statement from time to time. Any continued use of the Civic website following any updates to this statement represents acceptance of the changes.

Contact Us

An individual can withdraw their consent for the use of their personal information at any time. All inquiries or complaints about privacy should be directed to the Privacy Officer. If you have any questions about your privacy or the terms of use, please contact us on or call (02) 9575 1900.